1.2 Cancellation After Shipment

• Once the order has been shipped, it cannot be canceled. If the package is refused at the time of delivery, a cancellation fee may be deducted from your refund.
• However, you may be eligible to initiate a return once the product is delivered, as per our return conditions outlined below.

2. Returns and Refunds

2.1 Return Eligibility

You may request a return if:

• The product is unused, undamaged, and in its original packaging.
• The return request is raised within [5 or 7 days] of delivery.
• The item is not excluded under non-returnable product categories (e.g., perishable items, hygiene-based products, personalized products, etc.).
• Return eligibility may vary by product and will be mentioned on the product page, if applicable.

2.2 How to Initiate a Return

To initiate a return:
Email us at info@alvistaofficial.com with your order number and reason for return.
Our support team will review your request and provide instructions for returning the item.

Note: Return shipping costs will be borne by the customer unless the product is defective or the wrong item was sent.

3. Refund Policy

3.1 Refund Processing

• Once the returned item is received and inspected:
• We will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 7 business days and credited to your original method of payment.

3.2 Partial Refunds

• Partial refunds may apply in the following cases:
• The returned product is not in its original condition.
• The product is used, damaged, or missing parts.
• The return is initiated beyond the allowed return window.

3.3 Non-Refundable Items

• Gift cards or promotional vouchers
• Clearance or final sale items
• Products damaged due to improper handling or usage by the customer

4. Late or Missing Refunds

If you haven’t received a refund:

• Recheck your bank account or payment app.
• Contact your credit/debit card provider or bank; it may take some time before your refund is officially posted.

If you’ve completed the above steps and still haven’t received your refund, please contact us at info@alvistaofficial.com.

5. Contact Us

If you have any questions regarding this Cancellation, Returns & Refunds Policy, please feel free to reach out:
Email: info@alvistaofficial.com
Phone: +91 7895201557
Address: Part of Plot no. 135 A and 134 B, New Suraksha Vihar, Sec-B Rohta, Agra, Uttar Pradesh, 282001